Learn how to use the CRM section to centralize guest information and manage interactions like chats, alerts, reservations, and requests
Welcome to the CRM course
This module helps you understand the CRM feature and get familiar with how it works.
Here, you’ll find videos that introduce you to its sections: Guests and Alerts.
Please note the following:
Watch all the videos completely
Follow the recommended order
You can enable video subtitles anytime
If you have any questions, contact your account manager
Total duration: 10 minutes
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01. How to use the Guests section
This video explains how to use the Guests section within the CRM to view guest information, manage interactions, and perform actions such as sending alerts, starting conversations, or adding reservations and requests.
Duration: 05:32
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02. How to use the Alerts section
This video shows you how to use the Alerts section to send real-time or scheduled notifications to your guests through the STAY app.
You’ll learn how to create alerts, choose recipients, add content and links, and keep guests informed about important updates, promotions, or last-minute changes.
