COURSES

Instant feedback

Gain a comprehensive understanding of the Instant Feedback feature, empowering you to enhance your hotel's quality standards and guest satisfaction.

Welcome to the
Instant feedback course

This module helps you learn in depth how to use Instant feedback.

Here, you’ll find different videos that show you how to create surveys and how to manage surveys responses.

Please note the following:

  • Watch all the videos completely
  • Follow the recommended order
  • You can enable video subtitles anytime
  • If you have any questions, contact your account manager


 Total duration: 14 minutes
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01. What is the Instant feedback feature

This video introduces Instant feedback, a feature that allows you to collect real-time guest opinions through customizable in-app surveys.

You’ll learn how it helps identify areas for improvement, take immediate action during a guest’s stay, and track overall satisfaction to enhance service quality.

 Duration: 03:27
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You can also check this Help Center article: 
What’s the Instant feedback feature?

02. How to create and activate a survey

This video shows you how to create and activate a survey.

You’ll learn how to choose the survey type, customize questions and thank you messages, configure visibility and recipients, and enable follow-up options before publishing it to guests.

 Duration: 06:05
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You can also check this Help Center article: 
How to create and activate a survey

03. How to manage survey responses

This video explains how to manage survey responses.

You’ll learn how to review incoming feedback, check detailed answers, update response statuses, contact guests, and use filters to track trends and analyze results efficiently.

 Duration: 01:45
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You can also check this Help Center article: 
How to manage survey responses

04. How to promote reviews on external platforms

This video explains how to use Instant feedback tool to encourage guests to leave reviews on external platforms.

You’ll learn how to set a score threshold for sending invitations and how to add your property’s review links so you can boost your online reputation.

 Duration: 01:12
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You can also check these Help Center articles: 

How to promote reviews on external platforms

How to make surveys more visible

05. How to use survey statistics

This video shows you how to use the survey statistics tool to analyze guest feedback in real time.

You’ll learn how to review average scores, explore user insights, check service-specific data, and export reports to better understand satisfaction trends and make informed decisions.

 Duration: 01:44
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You can also check this Help Center article: 
How to use survey statistics

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