COURSES

Room service

Learn how to set up the Room service feature so guests can easily place orders directly from their room.

Welcome to the
Room service course

This module helps you learn in depth how to configure a room service and manage its requests.

Here, you’ll find different videos that show you how to create a room service, build its catalog, and manage incoming orders.

Please note the following:

  • Watch all the videos completely
  • Follow the recommended order
  • You can enable video subtitles anytime
  • If you have any questions, contact your account manager


 Total duration: 40 minutes
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01. What is the room service feature

This video introduces the Room service feature, showing how guests can browse the menu and place customized orders through the app, and how staff receive and manage these orders in the CMS.

 Duration: 04:04
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You can also check this Help Center article:
What is the room service feature

02. How to create a room service

This video walks you through how to create a room service from scratch, including setting up its basic information, uploading images, and customizing details.

 Duration: 03:15
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You can also check this Help Center article:
How to create a room service

03. How to organize room services using categories

This video explains how to organize your room services using categories, helping you structure multiple services like food and beverage, pillow menus, or mini-bar items.

You’ll learn how to manage categories so your CMS stays clear and organized.

 Duration: 00:57
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You can also check this Help Center article:
How to organize a room service using categories

04. Add a room service menu using the regular catalog

This video explains how to add a room service menu using the regular catalog, whether through a PDF, an external link, or a manual interactive menu.

You’ll learn how to set up each catalog type, organize products and categories, and prepare your menu so guests can easily browse and place orders..

 Duration: 06:40
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You can also check this Help Center article: 
How to add a room service menu using the regular catalog

05. How to set up the on-demand booking system for a room service

This video explains how to set up the on-demand booking system, allowing guests to request orders for a specific day and time. You’ll learn how these requests appear in the CMS, how staff can approve, reject, or modify them.

*This video gives you a general overview of how the on-demand booking system works, covering the overall logic rather than focusing on room service specifically

 Duration: 13:28
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You can also check these Help Center articles: 

How to set up the on-demand booking system for a room service

How to manage room service requests with the on-demand booking system

06. How set up the PRO ordering system for a room service

This video explains how to set up the PRO ordering system for room service, allowing guests to order food and drinks directly from the app.

You’ll learn how to enable PRO, configure delivery options and schedules, apply ordering restrictions, customize messages and policies, and ensure staff receive real-time notifications to manage orders efficiently.

 Duration: 08:11
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You can also check this Help Center article: 
How to set up the PRO ordering system for a room service

07. How manage the PRO ordering system for a room service

This video shows you how to manage the PRO ordering system for room service, including how to view, update, and cancel orders in real time.

You’ll also learn how to track order statuses, print kitchen tickets, switch between views, search for specific orders, and export order reports to support smooth and efficient room service operations.

 Duration: 03:57
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You can also check this Help Center article: 
How manage the PRO ordering system for a room service

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