Covid-19
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      How to add Basic Information to service related to Covid19

      Once we’ve created a service related to Covid19 we need to add information to it so the content will be more attractive and useful to our guests. There are several types of informations from which we can choose, and we should try to use whichever is best suited to the information we want to add.

      Route: CONTENT -> OTHER -> COVID19  

      1. Hover the cursor over the service related to Covid19’s box. 
      2. Click on “View Info”.  
      3. Introduce the different types of information you need.

      The types of information we can add are: 

      • Basic informations (we should always try to add at least these informations): a service related to Covid19 should always have at least a name (which we added when we created the service related to Covid19), a subtitle if needed, and a brief description. 
      • Additional Informations: There are additional types of information we can add such as a dress code, a website url, a telephone number, an email address… The additional information don’t always need to be present.

      IMPORTANT: We should always introduce all informations in all the languages available for our hotel. To do this, we need to click on the flag icon next to each text field (to the left of the text field). This will open a pop up where we can introduce each text in all available languages.

       

      1. Introducing basic information

      Route: CONTENT -> OTHER -> COVID19  

      1. Hover the cursor over the service related to Covid19’s box. 
      2. Click on “View Info”.  
      3. Fill out each information field:
      • Name: We already introduced a name when we created the service related to Covid19. 
      • Subtitle: The subtitle is optional. You can add it if you consider it necessary. It is useful for example to indicate the type of service related to Covid19. In any case, it’s a single line of text, so it should NEVER be over 25 characters. To add a subtitle:
        1. Click on the subtitle text field and type the subtitle text.
        2. Click on the flag icon next to the text field to open the translations pop up.
        3. Type the subtitle text in the rest of the languages available for your hotel.
        4. Click on Ok at the lower right corner of the translations pop up to close it.
        5. Click on the “Save Changes” button at the bottom of the screen.
      • Description: In this text field we need to introduce a brief description of the service related to Covid19. Ideally this text should be between 80 and 100 characters). To do this:
        1. Click on the description text field and type the description text.
        2. Click on the flag icon next to the text field to open the translations pop up.
        3. Type the description text in the rest of the languages available for your hotel.
        4. Click on Ok at the lower right corner of the translations pop up to close it.
        5. Click on the “Save Changes” button at the bottom of the screen.
      • Image: If we created the service related to Covid19 using a predefined template the service related to Covid19 will already have an Image. We can always replace it with another. If we created the service related to Covid19 from scratch, we’ll need to upload an image. IMPORTANT: All images must be in horizontal format, in JPG or PNG format. Their dimensions should be as close as possible to 1920 px X 1080 px and the file size should not be larger than 300 kbs.
        1. How to upload an image:
          1. Click on the image’s frame.
          2. Select an image file from your computer.
          3. Click on Open. The image will be uploaded and it will appear in the image’s frame in the CMS.
          4. Click on the “Save Changes” button.
        2. To delete an image:
          1. Hover the cursor over the image you want to delete.
          2. Click on the trash icon which will appear. The image will disappear from the image’s frame.
          3. Click on the “Save Changes” button.

       

       

      2. Introducing additional informations:

      If we want to go a step further and make our service related to Covid19’s information much more detailed, we can add different types of “Additional Informations”, a map location and tags for the search engine.  

      ADDITIONAL INFORMATIONS: 

      Route: CONTENT -> OTHER -> COVID19  

      1. Hover the cursor over the service related to Covid19’s box. 
      2. Click on “View Info”.  
      3. Click on “Add Additional Info”. A pop up with different types of additional information will open.
      4. Select the type or types of additional information you want to add. The options are:
      • Title and description: This adds a text field in bold, another text field right below and an icon to the left of them. You can see an example below. To add this type of additional information:
        1. Click on the Title and the Description text fields and type the Title and Description you want.
        2. Click on the flag icon next to each text field to open the translations pop up.
        3. Introduce the Title and Description texts in all the available languages for your hotel.
        4. Click on Ok at the lower right corner of the translations pop up to close it.
        5. Click on the image frame to upload an icon. You can select one from the gallery or upload one from your computer.
        6. If you want to add another Title & Description, click on “Add New”
        7. When you’re done, click on the “Save Changes” button.

      If necessary, we can also use the Title and Description additional information to link it to another content in the CMS. To do this: 

      1. Click on the Title and the Description text fields and type the Title and Description you want.
      2. Click on the flag icon next to each text field to open the translations pop up.
      3. Introduce the Title and Description texts in all the available languages for your hotel.
      4. Click on Ok at the lower right corner of the translations pop up to close it.
      5. Click on the image frame to upload an icon. You can select one from the gallery or upload one from your computer.
      6. Check the “Link to service” checkbox.
      7. Select from the drop down menu the content to which you want to link the Title and Description.
      8. Press on the “Save Changes” button.

       

      • Bullet List: This type of “Additional information” is useful for adding lists of informations we want to highlight about a service related to Covid19, because we can introduce each one as a bullet point. To Add a bullet point inside a Bullet list:
          1. Type your bullet point text in the text box.
          2. Click on the flag icon next to the text field to open the translations pop up.
          3. Introduce the bullet point texts in all the available languages for your hotel.
          4. If you want to add a new bullet point, click on “Add New”
          5. When you’re done click on “Save Changes”

       

      • Phone number: We can introduce here the service related to Covid19’s phone number. When the guests taps on it, the number will be dialed on his phone so he can call the service related to Covid19. This is why the phone number should have the country’s prefix, because the guest might not have a national cellular phone. To add the Phone number:
        1. Type the phone number in the text box. Remember to include your country’s prefix preceded by “+”
        2. Click on “Save Changes”
      • Youtube: We can introduce a Youtube URL so guests can play a Youtube of the service related to Covid19 in their phone. To do this:
        1. Type the Youtube URL in the text box.
        2. Check the “Open Youtube video in browser” box if you want the video to open in the phone’s browser. If not, leave it unchecked.
        3. Click on “Save Changes”
      • Website URL: You can use this Additional Information type to enter the URL of your service related to Covid19’s website. When the guest taps on it, the website will be opened on his phone. To do this:
        1. Introduce a text for the URL’s title. It should be something which indicates to the guest what the URL will open (for example: “Tap to see our service related to Covid19’s website”).
        2. Click on the flag icon next to the text field to open the translations pop up.
        3. Enter the text of the URL’s title in all the available languages.
        4. Introduce the URL in the URL textbox.
        5. If you want the URL to be opened in the phone’s browser (outside of the app), check the box. If not leave it unchecked.
        6. Click on “Save Changes”
      • Virtual Tour: If you have a url for a virtual tour of your service related to Covid19, you can enter it using this type of Additional Information. To do this:
        1. Type the URL in the URL textbox.
        2. If you want the URL to be opened in the phone’s browser (outside of the app), check the box. If not leave it unchecked.
        3. Click on “Save Changes”

      On top of all these types of Additional Information, we can also introduce:

       

      TAGS: Tags help the search engine find content. When the guest types something, the search engine searches for those tags. 

      Route: CONTENT -> OTHER -> COVID19  

      1. Hover the cursor over the service related to Covid19’s box.
      2. Click on “View Info”. 
      3. Click on the Tags text box.
      4. Choose the tags you want from the dropdown menu.
      5. When you’re done click on “Save Changes” 

      3. How to delete Additional Informations

       

      There are three possibilities. You can either delete ALL additional informations of one type (for example, delete all Title & Descriptions, or delete all Bullet Lists) or you can delete single items (this applies only to Title & Description and Bullet List). Finally, we can also deactivate the map location.

      • Deleting all items of one type of Additional Information

      Route: CONTENT -> OTHER -> COVID19  

      1. Hover the cursor over the service related to Covid19’s box. 
      2. Click on “View Info”.
      3. Click on “Add Additional Info”. A pop up with different types of additional information will open.
      4. Deselect the type of Additional Information which you want to delete. 
      5. Confirm in the pop up which will appear asking if you’re sure you want to delete the contents. 
      6. Click on “Save Changes”.

       

      • Deleting a single Additional Information item (applies only to Title & Description and Bullet List. The rest of Additional Information types need to be deleted using the method explained in the previous point: Deleting all items of one type of Additional Information)

      Route: CONTENT -> OTHER -> COVID19  

      1. Hover the cursor over the service related to Covid19’s box. 
      2. Click on “View Info”.
      3. Click on the small red x next to the Title and Description item or the Bullet List item you want to delete (to the right of the text boxes). The item will disappear.
      4. Click on “Save Changes”

       

      • Deleting all items of one type of Additional Information

      Route: CONTENT -> OTHER -> COVID19  

      1. Hover the cursor over the service related to Covid19’s box. 
      2. Click on “View Info”.
      3. Deactivate the map location switch.
      4. Click on “Save Changes”.