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Guest interactions
Getting started
What is STAY?
Creating your hotel within STAY
Features: facilities
Restaurants
Spa
Sports
Pools
Shops
Directory
Other Facilities
Covid-19
Features: services
Room service
Laundry
Issues, Housekeeping & Amenities
Other services
Features: leisure
Activities calendar
Tours
Points of interest
Kids club
Destination guide
Features: quality
Instant feedback
Insights
App customization
Editing your guest app
Promoting your guest app
Guest interactions
Guests
Alerts
Promotions
Concierge chat
Requests
General settings
Users and permissions
Upsell
Booking systems
Content grouping
Gallery
Smart assistant
FAQ
Support
Product Changes and Updates
Back to home
Help Center
Guest interactions
Getting started
What is STAY?
Creating your hotel within STAY
Features: facilities
Restaurants
Spa
Sports
Pools
Shops
Directory
Other Facilities
Covid-19
Features: services
Room service
Laundry
Issues, Housekeeping & Amenities
Other services
Features: leisure
Activities calendar
Tours
Points of interest
Kids club
Destination guide
Features: quality
Instant feedback
Insights
App customization
Editing your guest app
Promoting your guest app
Guest interactions
Guests
Alerts
Promotions
Concierge chat
Requests
General settings
Users and permissions
Upsell
Booking systems
Content grouping
Gallery
Smart assistant
FAQ
Support
Product Changes and Updates
Guest interactions
Discover and learn how to manage the different ways of interacting with guests.
Guests
How to edit the guest’s data
What is the guests panel and what is used for
Alerts
How to create and send alerts
Promotions
What’s the Promotions feature and how can it help you?
How to create and activate a promotion
How to send notifications about a promotion
Concierge chat
What is Concierge Chat and its features
Concierge Chat Set Up
Concierge Chat - How to create bookings and requests
Concierge Chat - View and Edit Data
Concierge Chat - Send recommendations and suggestions
See more
Requests
What is the Request panel and what is it for
How to add On Demand bookings/requests manually in the CMS
How to delete On Demand bookings/requests manually in the CMS
