The staff can create different kinds of requests and bookings directly from the Chat window. These requests will also appear on the guest´s App, in the same section as the ones done by the guest him/herself:
- Requests and bookings of services on demand.
- Quota service bookings.
- Activities & Shows bookings.
Creating a service request on demand
ROUTE: CONCIERGE
- Click on the + symbol next to Guest Activity.
- Click on “Add request”
- Write the service requested on the blank space below “What do you want to request?”
- Select the status in which you want to create the request: new, in process, pending or solved.
- We can add some notes in the box below “Guest comment”
- To save it, click on Request.
Creating a booking on demand
ROUTE: CONCIERGE
- Click on the + symbol next to Guest Activity.
- Click on “Add booking”
- Write the booking requested on the blank space below “What do you want to request?”
- Choose the number of pax
- Choose the date
- Choose the time.
- Select the status in which you want to create the booking: new or solved.
- We can add some notes in the box below “Guest comment”
- To save it, click on Book.
Creating a quota service request on demand
ROUTE: CONCIERGE
- Click on the + symbol next to Guest Activity.
- Click on “Add quota booking”
- Write the service requested on the blank space below “What do you want to request?”
- Choose the number of pax
- Choose the date
- Choose the time.
- We can add some notes in the box below “Staff comment”
- To save it, click on Book.
Creating leisure bookings
ROUTE: CONCIERGE
- Click on the + symbol next to Guest Activity.
- Click on “Add quota leisure”
- Write the activity requested on the blank space below “What do you want to request?”
- Choose the number of pax
- Choose the date
- Choose the time.
- We can add some notes in the box below “Staff comment”
- To save it, click on Save Changes.