First we need to activate the Chat feature and choose if we want this functionality to be available as a general chat and / or only for specific services.
How to activate the Concierge Chat
ROUTE: CONCIERGE
- Click on the settings icon (next to the box “Search guest”).
- Activate the option “Enable Concierge Chat”
- Customize the texts in all available languages. This text will appear in the chat header on guest devices.
- Choose the hours in which the Chat is active:
4.1 Click on “Create new schedule”
4.2 Select one or several days. It can also be created one or more shifts per day.
4.3 Select the time frame in 24 hours format.
4.4. Customize the automatic message. Example: “Typically responds in 5 min”, in all available languages.
4.5 To create a new shift click on “Create new schedule interval”. We can add as many shifts as required.
4.6 Also, we can add as many New Schedules as needed, for different days.
5. Add the email addresses of the staff that will receive an email every time a chat is opened.
How to activate the General Concierge Chat
Once the Concierge Chat is activated, if we want this feature to be visible for all our guests, we need to link the The Chat to any of the shortcuts in the Homepage. For more information read the article “ Customize your APP”
How to activate the Concierge Chat for a specific service
Once the Concierge Chat is activated, we can select this feature to be only active in one specific service. The button Concierge Chat will only be accessible through this service page. The guest will be able to click on it and send some requests or enquiries. The guest will receive the answers on its mobile phone.
All texts can be customized, and we can select in which intervals or time frames the Chat will be active, and also customize an automatic message every time a guest uses the Chat.
ROUTE: CONTENT -> FACILITIES
- We place the mouse cursor on the service in which we want to activate Concierge Chat, and we click on “View Info”.
- Click on the “Concierge Chat” tab.
- Enable “Concierge Chat” button.
- In the first text box write the Name/Text the guest will see at the Concierge Chat button in all available languages. For example: “Ask Us”. This text must not exceed 10 letters.
- In the second text box write the information the guest will see on the top of the screen once the Chat is opened. Example: How can we help?
- Choose the schedule in which the Chat will be active
6.1 Click on “Create new schedule”
6.2 Select one or several days. It can also be created one or more shifts per day.
6.3 Select the time frame in 24 hours format.
6.4 To create a new shift click on “Create new schedule interval”. We can add as many shifts as required.
6.5 Also, we can add as many New Schedules as needed, for different days.
7. We can add in all available languages some information regarding the waiting time or any related data.
8. Add the email addresses of the staff (one or more) that will receive an email every time a chat is opened. Click on “Create Email”. The staff can manage the chat through the CMS or email.
9. Click on “Save Changes”.