The Concierge Chat Feature allows you to carry out the following actions:
- Edit guest data
- View the guest´s activity
- Check the status of the requests and guest´s bookings
- View the answered surveys
Edit guest data
If you click on “Edit Guest” we can edit the following data regarding the guest:
- Name
- Checkin - checkout
- Room number
- Birthdate
- Gender
- Country
- Category
- Companions
View the guest´s activity
Below the guest data, there is a record with all the activity: requests, bookings and inquiries done by the guest through the App.
- type of service
- requested service or product
- number of pax
- date and time of the request or booking
Check the status of the requests and guest´s bookings
In the guest's activity record, we can view the status of all the requests and bookings and quickly check if the guests have any pending processes or any incidents.
View the answered surveys
Also in this section we can review the surveys, date/time and results. All this without opening a new window in the CMS.