Last updated
17 January 2025
Overview
The Instant feedback performance report provides an overview of how your property’s surveys are performing, offering insights into user interactions and survey effectiveness. This report is a valuable tool for understanding user behavior and optimizing survey engagement.
Before getting started
Before requesting the performance report, note the following:
- The report is not accessible directly from the CMS.
- You must request the report by email from the STAY team at support@stay-app.com.
- The report is delivered in Excel format (.XLSX).
Step-by-step guide
Step 1: Request the performance report
- Send an email to support@stay-app.com with the subject line: Request for Instant feedback performance report.
- Specify the date range or any specific requirements for the report.
Step 2: Review the data provided in the report
Once you receive the report, you’ll find the following key metrics:
- Views: Total number of times a survey was displayed on the front page to users, regardless of whether it was started or abandoned, and whether the user was logged in or non-logged in.
- Starts: Number of times a survey was initiated (i.e., users accessed the list of questions by clicking on some access point).
- Completed: Number of times a survey was fully completed and submitted, where users reached the thank-you screen after completing 100% of the survey. This is a value to take into account with the number of surveys started.
- Abandoned: Number of times a survey was started but not completed or submitted. This is a value to take into account with the number of surveys started.
- Average time to complete: The average time (in seconds) it took users to complete the survey, calculated based on surveys completed during the same day.
- Completion rate: The percentage of surveys completed compared to those started. It is the value in percentage that indicates the data Completed.
- Success rate: The percentage of surveys completed compared to the total number of surveys displayed on the front page. This metric excludes surveys accessed from other sections of the app (e.g., inbox, user profile, or service detail) and serves as a trend indicator.
Next steps
Analyze the data in the report to identify trends, optimize survey designs, and improve user engagement. For further assistance, consider reaching out to the STAY team.
Need further assistance?
If you have additional questions or require further assistance:
- Contact us via live chat
- Send a ticket to our Support team
- Visit STAY Academy