Concierge Chat is a new direct communication channel between the staff and the guests. The chat allows:
- Send recommendations and suggestions.
- Book directly the hotel services.
- View all the guest´s activity
The chat is managed from the CMS without the need to open any other window and can be redirected to any information upload in the CMS:
The main features are:
- Schedule customization: the hotel can choose in which time frame the chat is active.
- Unmanaged message display: if the last message sent by the guest has not been answered, it will show an alert in the CMS until the staff replies.
- Option to activate by service or at a general level: the hotel decides whether to activate the chat on a general level, or if only is active for one or several specific services and also we can choose who is in charge (staff) of each of the enabled chats.
- Send recommendations: the staff can send links to any content from any section of the CMS without manually entering the information.
- Google Maps connectivity: The staff can send Google Maps links to POIs